Hours of Operation
The Customer Service Center is open from 7:30 a.m. until 4:30 p.m. Monday thru Friday. The after hours call center answers calls from 4:30 p.m. until 7:30 a.m. Monday thru Friday, on weekends and during holidays when the University is closed.
The Customer Service Center is open from 7:30 a.m. until 4:30 p.m. Monday thru Friday. The after hours call center answers calls from 4:30 p.m. until 7:30 a.m. Monday thru Friday, on weekends and during holidays when the University is closed.
How do I submit a work request?
Work requests should be submitted to the Customer Service Center using the Work Order system FMAX. The requests should be submitted by your building representative.
Emergencies after hours and during holidays please call the 348-6001.
How do I gain access to FMAX
Access to FMAX is granted once you have been approved as a Building Representative. To add or update a Building Representative, please contact Marcie Port at mport1@ua.edu or 348-8703.
Who do I call if I am locked out when the Customer Service Center is closed?
Lockouts and key requests are handled by Security Resources after hours, weekends, and holidays. Please contact Security Resources at 348-9494.
Hour of Operation
The Customer Service Center is open from 7:30 a.m. until 4:30 p.m. Monday thru Friday. The after hours call center answers calls from 4:30 p.m. until 7:30 a.m. Monday thru Friday, on weekends and during holidays when the University is closed.